Launch your career in IT with one of the most recognized entry-level technology training programs available today. The Google Career Certificate: IT Support Professional provides the foundational knowledge and practical skills needed to begin a career in information technology, even if you have no prior experience.
Across six practical, self-paced courses, you'll build in-demand technical skills in computer networking, operating systems, system administration, cybersecurity, troubleshooting, and job readiness. You'll gain hands-on experience with industry-relevant concepts and tools while developing the confidence to pursue entry-level IT support roles in a variety of organizations and industries.
Program Courses
- INFOTEC X600 - Google IT: Technical Support Fundamentals: Explore the world of information technology, learn how computer systems work, and develop foundational troubleshooting and customer support skills.
- INFOTEC X601 - Google IT: The Bits and Bytes of Computer Networking: Build a strong understanding of networking concepts, protocols, cloud computing, internet connectivity, and network troubleshooting techniques.
- INFOTEC X602 - Google IT: Operating Systems and You: Becoming a Power User: Learn how operating systems function, manage users and permissions, perform administrative tasks, and navigate both Windows and Linux environments.
- INFOTEC X603 - Google IT: System Administration and IT Infrastructure Services: Develop skills in managing IT infrastructure, administering systems, configuring services, and supporting organizational technology environments.
- INFOTEC X604 - Google IT: IT Security: Explore cybersecurity concepts, security best practices, authentication methods, encryption, and strategies used to protect systems and data.
- INFOTEC X605 - Google IT: Accelerate Your Job Search with AI: Leverage AI-powered tools to strengthen your job search strategy, build professional materials, prepare for interviews, and position yourself for career success.
Program Format
- Delivery Method: Online Self-Paced
- Approximate Total Duration: 100-120 Hours
- Enrollment: Save 16% when you enroll in all six courses that make up the certificate.
Requirements
- Access to a computer and a reliable internet connection
- Basic computer and web navigation skills
- No prior IT, programming, or technical experience required
What You'll Learn
By the end of this program, you will confidently:
- Describe the core functions of modern computer systems and IT environments
- Troubleshoot common hardware, software, and connectivity issues
- Understand networking principles, protocols, cloud technologies, and internet infrastructure
- Manage operating systems, user accounts, permissions, and system configurations
- Apply system administration best practices to support business and organizational technology environments
- Identify cybersecurity risks and implement foundational security controls
- Communicate effectively with users, stakeholders, and technology teams
- Leverage AI tools to support job searching, career development, and professional growth
What You'll Earn
- A Program Certificate of Completion from The Ohio State University Professional and Continuing Education upon completing all six courses
- Six individual course completion awards (one for each completed course)
- Foundational IT support, networking, system administration, and cybersecurity knowledge aligned with entry-level workforce expectations
- Practical, job-ready skills that can be immediately applied in professional technology environments
Who Should Enroll
This program is ideal for:
- Individuals interested in starting a career in information technology
- Career changers exploring opportunities in the technology industry
- Professionals seeking to strengthen technical and digital skills
- Recent graduates preparing for entry-level technology positions
- Employees looking to build foundational IT knowledge to support their current role
- Lifelong learners interested in developing high-demand technology skills
Program Benefits
- Save by enrolling in the full program instead of individual courses
- Learn at your own pace through flexible, self-guided modules
- Gain foundational knowledge in IT support, networking, systems administration, and cybersecurity
- Build job-ready skills that align with employer needs across industries
- No degree or previous technical experience required
- Prepare for a wide range of entry-level technology career opportunities
Contact Information
For questions about enrollment, group discounts, or program details, please contact pcepartners@osu.edu.