CRMGTPV X200 - Human Trafficking Awareness and Identification for 988 Call Line Workers
This interactive course is intended to equip 988 call line professionals with the tools and skills needed to identify and respond to victims of trafficking. Attendees will examine case studies, participate in interactive polls and hear from subject matter experts. The course will help attendees recognize signs of trafficking, understand dynamics of exploitative relationships, build empathy with individuals who may be experiencing a trafficking situation, and identify available resources to support people who have been trafficked.
Delivery Options
This training is constructed as a non-interactive, video-based asynchronous distance learning training.
Time to Completion
Total asynchronous time is approximately 2 hours.
Course Completion Requirements
Participants must submit a pre-training survey, complete all coursework requirements, and pass the training post-test with a score of at least 80%. Unlimited attempts are allowed.
The post-training evaluation survey will be immediately available once the required coursework and post-test are finished, and the evaluation must be completed to receive CE credit.
Technology Requirements
- Reliable internet connection
- Modern web browser (Google Chrome or Firefox recommended)
What You’ll Learn
After completing this training, participants will be able to...
- Define the crime of human trafficking and identify the elements of this definition.
- Explain the dynamics of exploitation and how trafficking occurs within relationships.
- Review a potential case of human trafficking and differentiate cases of exploitation and abuse versus human trafficking.
- Describe how to utilize trauma-informed language when speaking with a caller with potential experience of being trafficked.
- Identify local and state resources to enhance their response to human trafficking.
What You’ll Earn
- Social workers completing this training will receive 2 clinical continuing education clock hours under ACE.
- This training is approved for 2 CE clock hours for counselors, social workers, and marriage and family therapists, as well as prevention professionals in domain PR1 – prevention field related (renewals only) and substance use counselors in domain TR1 – treatment field related (renewals only) in the state of Ohio.
Additional Information
Development date: June 2025
Target audience: 988 crisis call line staff and other human services professionals
Content level: Intermediate
Training outline:
- Understanding human trafficking: Anti-trafficking laws and dynamics of exploitation
- Identifying human trafficking and trauma-informed language
- Case studies
- Anti-trafficking resources
Presenters:
Veronica Scherbauer
Anti-Human Trafficking Program Specialist, Ohio Department of Public Safety, Office of Criminal Justice Services
Veronica Scherbauer is an anti-human trafficking program specialist for the Ohio Department of Public Safety, Office of Criminal Justice Services. She works with state agencies to develop policies and protocols to fight human trafficking, provides technical assistance to local organizations and groups serving survivors of trafficking and creates training materials and curriculum for a variety of professional groups and community organizations wanting to learn about human trafficking.
Kelli Cary, MSSA, LISW-S
State Anti-Trafficking Director, Ohio Department of Public Safety
Kelli Cary, MSSA, LISW-S, has been a leader in the anti-trafficking space for over a decade. As a licensed independent social worker, her experience working with survivors in clinical and advocacy settings fuels her passion for this work. Cary is currently the state anti-trafficking director at the Ohio Department of Public Safety, managing the Governor’s Human Trafficking Task Force, where she leads Ohio’s statewide response to human trafficking. Previously, she held executive positions in anti-trafficking nonprofits, where she developed and supervised programs providing direct services to adult and minor survivors of human trafficking. In these roles, she led multidisciplinary teams, coalitions, policy efforts and statewide working groups with the belief that collaboration at the local, state and national level is how to effectively combat human trafficking. Cary also serves on the steering committee for the National Compendium of State-Run Anti-Trafficking Initiatives and is passionate about developing trauma-informed programs, standards of care and policies that prioritize survivor voices to ensure that services are truly restorative.
Continuing Education Approvals
The Ohio State University College of Social Work (Provider: 1628) is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The Ohio State College of Social Work maintains responsibility for this course. ACE provider approval period: 4/30/25–4/30/28. Social workers completing this course receive 2 clinical continuing education credits.
The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.
The Ohio State University College of Social Work has been approved by the Ohio Chemical Dependency Professionals (CDP) Board as a provider of Continuing Education, approval number: 50-24068.
Certificates & CE reporting:
CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey. Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).
⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.
Cancellations, refunds, grievances, accessibility requests & learning:
Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations.
We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility as early as possible and in advance of the training start date by email at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.
Contact Us
For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.
If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.
Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series