CRMGTPV X008 - Planting Seeds of Hope with Callers in Despair

This training examines the relationship between crisis, despair and suicidal ideation, offering a framework to leverage hope as a mechanism for moving away from despair. The training offers attendees tools and techniques for engaging despondent individuals in a conversation to spark hope and begin developing an action plan.

What You'll Learn

After completing this training, participants will be able to...

• Describe the connection between crisis and despair as drivers for suicidal ideation. 
• Define the concept of hope as it relates to reducing despair. 
• Identify key techniques and tools to use with clients to facilitate the generation of hope.  

What You'll Earn

Social workers completing this training will receive 3 clinical continuing education clock hours under ACE.

This training is approved for 3 CE clock hours for counselors, social workers, and marriage and family therapists, as well as substance use counselors in domain C7 - relapse and recovery strategies in the state of Ohio. 

Additional Information

Development Date: April 2025 

Target Audience: 988 crisis call line staff and other human services professionals

Content Level: Beginner

Training Outline

• Introduce a framework for understanding crisis and despair
• Discuss basic therapeutic techniques for clarifying the root cause(s) of the crisis; identify how these techniques fit into Roberts’ Seven Stage Model for Crisis Intervention
• Define the concept of hope as an action-oriented mechanism for helping clients move away from despair; review tools for use in practice to help clients gain a sense of hope
• Revisit Roberts’ Seven Stage Model for Crisis Intervention; discuss the role that motivational interviewing plays in helping clients develop a plan to resolve their crisis

Presenter

Arianna Galligher, LISW-S

Director, Gabbe Well-Being Office; Director, Stress, Trauma and Resilience Program at OSU Wexner Medical Center

Arianna Galligher, LISW-S, is the director of the Gabbe Well-Being Office and the director of the Stress, Trauma and Resilience (STAR) Program at OSU Wexner Medical Center. She has an extensive clinical background in mental health care across multiple settings, and she currently oversees operations at Ohio State’s grant-funded Trauma Recovery Center which serves adult survivors of crime-related violence free of charge. She earned her MSW in 2005 at The Ohio State University, where she also teaches part-time. 

Continuing Education Approvals 

The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.

The Ohio State University College of Social Work has been approved by the Ohio Chemical Dependency Professionals (CDP) Board as a provider of Continuing Education, approval number: 50-24068.

The Ohio State University College of Social Work, (Provider: 1628), is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The Ohio State University College of Social Work maintains responsibility for this course. ACE provider approval period: 4/30/25-4/30/28. Social workers completing this course will receive 3 clinical continuing education credits.

Certificates & CE Reporting 

CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey.

Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month). 

⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.

Cancellations, Refunds, Grievances, Accessibility Requests & Learning 

Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations. 

We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility as early as possible and in advance of the training start date by email at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time. 

Contact Us

For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.

Submit an enrollment inquiry

If you have any questions, concerns or feedback about the training content or delivery format, please contact the CSW Office of Continuing Education at cswce@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments. 

The Ohio State University, College of Social Work, Office of Continuing Education, 302 Stillman Hall, 1947 College Road, Columbus, OH, 43210.

Phone: (614) 292-3032

Email: cswce@osu.edu 

Website: csw.osu.edu/continuing-education/