CRMGTPV X024 - De-escalation: Providing Steady Presence During Moments of Agitation

This training aims to equip professionals in addiction treatment and other helping professional settings with the essential skills to prevent and manage behavioral outbursts through effective de-escalation techniques. Participants will gain insights into the triggers of such outbursts and learn evidence-based strategies to create a therapeutic and safe environment. 

What You'll Learn

After completing this training, participants will be able to...

• Identify common activating stimuli for behavioral outbursts in addiction treatment settings.
• Identify de-escalation techniques tailored to individuals facing self-regulation challenges.
• Develop effective communication strategies to defuse tense situations and build rapport with clients. 

What You'll Earn

This training is approved for 3 CE clock hours for counselors and social workers, as well as substance use counselors in domain C2 - counseling procedures and strategies as applied to those with substance use disorder (2) and C3 - group process and techniques (1) in the state of Ohio.

Additional Information

Development Date: March 2024

Target Audience: 988 crisis call line staff and other human services professionals

Content Level: Beginner

Training Outline

• Challenging judgments around behavioral dysregulation
• Defining escalating behaviors and identifying causes
• Setting the stage for preventing escalation
• Responding effectively to escalation
• Specific techniques for de-escalation

Presenters

Daniel King, LCDCIII

Senior Director of Clinical Services, Volunteers of America Ohio & Indiana

Daniel King, LCDCIII, completed an associate of applied science in mental health/addiction studies/developmental disabilities at Columbus State Community College. After working in direct care for several years, he resumed his formal education to earn a bachelor of science in substance abuse counseling at University of Cincinnati. King is currently a graduate student of social work, previously served as part of the staff at the Ohio Chemical Dependency Professionals Board, and identifies as a person in long-term recovery from addiction and mental health challenges. King has experience in direct care, supervision, program development, quality assurance and improvement and professional development. He served as client rights officer at one of Central Ohio’s largest SUD treatment organizations. 

Michael Gersz, LPCC-S, LICDC-CS

Director of Outpatient Services, Maryhaven

Michael "Mike" Gersz, LPCC-S, LICDC-CS, has worked in the behavioral health field for over 14 years and currently holds the license of LPCC-S and LICDC-CS. He currently serves as the director of outpatient services at Maryhaven. He received his undergraduate degree from The Ohio State University, majoring in criminology and sociology, and received his graduate degree from the University of Dayton in clinical mental health counseling. Gersz received his advanced chemical dependency certificate from Columbus State Community College and currently serves as an adjunct instructor at CSCC in the Social Work and Human Services Department. 

Continuing Education Approvals 

The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.

The Ohio State University College of Social Work has been approved by the Ohio Chemical Dependency Professionals (CDP) Board as a provider of Continuing Education, approval number: 50-24068.

Certificates & CE Reporting 

CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey.

Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month). 

⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.

Cancellations, Refunds, Grievances, Accessibility Requests & Learning 

Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations. 

We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility as early as possible and in advance of the training start date by email at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time. 

Contact Us

For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.

Submit an enrollment inquiry

If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.

Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series