HLTLIT X207 - Health Literacy - Effective Verbal and Written Communication With Those From Other Cultures
This self-paced module prepares participants to communicate effectively with individuals from diverse cultural backgrounds. As the U.S. becomes increasingly multicultural, this course helps professionals develop culturally appropriate communication strategies—both verbal and written—for improving interactions and health outcomes. It emphasizes more than simple translation, focusing on new ways to organize and present information for different cultural audiences. The module also covers best practices for using medical interpreters and becoming more culturally competent in professional settings.
Delivery Options
Online Self-Paced: A course that is available fully online with no scheduled class sessions or fixed due dates. You can start coursework at any time and work through it independently at your own pace, within the timeframe designated. Online modules may include readings, lecture videos, assignments, quizzes, and more.
Time to Completion
This course is projected to take approximately 5 hours to complete.
Course Completion Requirements
Successful completion of this course requires viewing all materials and achieving a passing score on any included assessments. A certificate will be awarded upon completion.
Technology Requirements
- Reliable Internet connection
- Use Google Chrome browser for Windows or MacOS (ensure both browser and OS are up to date)
- Canvas relies on HTML, CSS, and JavaScript for accessibility compliance
- Tablets and smartphones (iOS 7+/Android 4.2+) may be used, but desktop/laptop devices offer the best experience
- Adobe Acrobat Reader (free download)
What You’ll Learn
- Describe the differences in behaviors and communication styles for individuals from different cultures
- Explain oral, written, and nonverbal techniques for effective cross-cultural communication
- Explain how to collaborate with an on-site medical interpreter when engaging with non-English-speaking patients and families
- Identify the benefits and challenges of using off-site interpreters (e.g., phone or video)
- Describe how to develop cultural competence in a healthcare or professional context
What You’ll Earn
- A certificate of completion issued by The Ohio State University
Additional Information
Accessibility support is available to all learners. For assistance, contact the College of Medicine Digital Accessibility Coordinator at DigitalAccessibility@osumc.edu.
Contact Us
For questions about enrollment, payment options, technology support, or course records, please contact our Enrollment Support team. Inquiries are typically answered within 24 business hours.
For questions about course content or learning objectives, please contact the instructional team at ScarletCanvasMedEd@osu.edu.