CRMGTPV X035 - Call, Connect, Care: Empowering 988 Workers to Guide Callers Through Ohio’s Substance Use Care System

This interactive training offers a trauma-informed framework for understanding substance use disorders (SUDs), recovery and the systems of care that support individuals impacted by substance use. Through media and discussion, attendees will learn to apply trauma-responsive strategies in both clinical and non-clinical settings. Emphasis is placed on the importance of curiosity, compassion and cultural humility in supporting individuals across the spectrum of substance use and recovery. This session fosters self-awareness, system-level understanding and actionable approaches for those committed to creating healing-centered spaces for recovery.

What You’ll Learn

• Build skills in nervous system regulation, reflective practice and person-centered care.
• Define SUDs and recovery through a trauma-informed lens.
• Examine state and local systems of care, funding and provider roles.
• Support individuals who are using, seeking treatment or who are in recovery.

What You’ll Earn

• Social workers completing this training will receive 2.75 clinical continuing education clock hours under ACE.
• This training is approved for 2.75 CE clock hours for counselors, social workers, and marriage and family therapists, as well as substance use counselors in domains C1 – substance use disorder & recovery knowledge (1.75) and C7 – relapse and recovery strategies (1) in the state of Ohio.

Additional Information

Development Date: July 2025

Target Audience: 988 crisis call line staff and other human services professionals

Content Level: Beginner

Training Outline:

• CNS regulation activity
• Trauma-informed definition of SUDs and recovery
• Examining state and local systems of care, funding and provider roles
• Supporting individuals who are using, seeking treatment or who are in recovery

Presenter: Kelly Steel, MSW, LISW-S
Clinical Care Coordinator at Southeast Healthcare and Founder and Owner at Steel Balanced Collective

Kelly Steel, MSW, LISW-S, is a licensed clinical social worker and the founder of Steel Balanced Collective LLC, where she provides clinical supervision and offers teaching and consultation on integrated behavioral health services rooted in trauma-informed, person-centered care. With over 15 years of experience, she specializes in supporting individuals with mental health conditions, substance use disorders and complex co-occurring health challenges. She currently serves as a clinical care coordinator and behavioral health program manager at Southeast Healthcare and as a community lecturer at The Ohio State University College of Social Work. She is deeply committed to advancing trauma-responsive practices across systems and has led impactful initiatives, including the successful implementation of a $1.5 million Medication-Assisted Treatment program funded by the Substance Abuse and Mental Health Services Administration to expand access to evidence-based substance use treatment in primary care. She has built a reputation as a trusted educator, supervisor and systems-level collaborator. She has contributed to regional health initiatives through leadership roles in the Columbus & Franklin County Addiction Plan and mentors emerging clinicians while also shaping innovative behavioral health programming.

Continuing Education Approvals
The Ohio State University College of Social Work, (Provider: 1628), is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The Ohio State University College of Social Work maintains responsibility for this course. ACE provider approval period: 4/30/25-4/30/28.

The Ohio State University College of Social Work provides CE approvals for counselors, social workers, and marriage and family therapists as accepted by the Ohio CSWMFT Board. The College of Social Work is an approved provider with the Ohio Chemical Dependency Professionals (CDP) Board, approval number: 50-24068.

Certificates & CE Reporting
CE certificates will be available in your learner portal within 1 business day after submitting the evaluation survey. Hours for Ohio licenses submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).

⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.

Cancellations, Refunds, Grievances, Accessibility Requests & Learning
Please visit the Policies section of our website for information on cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations. We strive to host inclusive, accessible events. If you require an accommodation, contact CSW Accessibility at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14 days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests regardless of lead time.

Contact Us

For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.

Submit an enrollment inquiry

If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.

Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series