CRMGTPV X038 - Responding to Callers who are Actively Suicidal
This training identifies effective ways to respond to suicidal clients over the phone, including fostering connection, engaging in collaborative problem-solving and implementing safety planning. The session explores how to assess for suicidality and connect callers with reasons for living. The C.A.R.E. framework is provided as a method to ground the conversation in compassion and promote a referral to appropriate resources.
Delivery Options
Online Self-Paced: This training is constructed as a non-interactive, video-based asynchronous distance learning training.
Time to Completion
Total Asynchronous Time is approximately 3 hours.
Training Completion Requirements
- Participants must submit a pre-training survey, complete all coursework requirements, and pass the training post-test with a score of at least 80%. Unlimited attempts are allowed.
- The post-training evaluation survey will be immediately available once the required coursework and post-test are finished, and the evaluation must be completed to receive CE credit.
What You’ll Learn
After completing this training, participants will be able to:
- List three ways to effectively respond to suicidal clients over the phone.
- Describe the C.A.R.E. framework and how to apply it.
- Explain how safety planning is conducted.
What You’ll Earn
- This training is approved for 3 CE clock hours for counselors, social workers, and marriage and family therapists in the state of Ohio.
Additional Information
Development Date: December 2025
Target Audience: 988 crisis call line staff and other human services professionals
Content Level: Beginner
Training Outline:
- Identify effective ways to respond to suicidal clients over the phone, including fostering connection, engaging in collaborative problem-solving and implementing safety planning
- The C.A.R.E. framework
- Suicide assessment and safety management
Presenter: Nicole Stargell, PhD, LPCC, LSC, NCC, BC-TMH
Professor in the Department of Counseling at the University of North Carolina at Pembroke
Nicole Stargell, PhD, LPCC, LSC, NCC, BC-TMH, is a professor in the Department of Counseling at the University of North Carolina at Pembroke. She serves as the department chair and is a member of the university's Institutional Review Board. She earned her master’s degree from Youngstown State University in Ohio and her doctoral degree from the University of North Carolina at Greensboro (both CACREP-accredited). Stargell is a licensed professional clinical counselor, a licensed school counselor, a board-certified telemental health provider, and a national certified counselor. Her counseling specialties include telecounseling, clinical diagnosis and children and adolescents.
Continuing Education Approvals
The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.
Certificates & CE Reporting
CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey. Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).
⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.
Cancellations, Refunds, Grievances, Accessibility Requests & Learning
Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations. We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.
Contact Us
For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.
If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.
Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series