CRMGTPV X207 - Evidence-Based Best Practices for Call Specialists to Support LGBTQIA+ Individuals in Crisis
This cultural competency training expands the framework for engaging and supporting LGBTQIA+ youth in Ohio. It addresses new ethical and legislative considerations impacting care, examines the recent evidence-based increase in LGBTQIA+ youth reliance on crisis services, and provides guidance for supporting third-party callers assisting LGBTQIA+ youth in crisis. Additionally, the session offers strategies for evaluating and vetting resources for callers and explores ways to navigate complex barriers callers may face. This training equips participants with tools to refine their practice techniques while adhering to their scope of practice, ensuring cultural competence when working with LGBTQIA+ youth.
Delivery Options
Online Self-Paced: This training is constructed as a non-interactive, video-based asynchronous distance learning training.
Time to Completion
Total Asynchronous Time is approximately 3 hours.
Training Completion Requirements
- Participants must submit a pre-training survey, complete all coursework requirements, and pass the training post-test with a score of at least 80%. Unlimited attempts are allowed.
- The post-training evaluation survey will be immediately available once the required coursework and post-test are finished, and the evaluation must be completed to receive CE credit.
What You’ll Learn
After completing this training, participants will be able to...
- Increase cultural competency when working with LGBTQIA+ youth.
- Recognize new ethical and legislative considerations impacting care specific to LGBTQIA+ populations.
- Identify and develop evidence-based skills and strategies to adapt existing approaches while maintaining scope of practice when working with LGBTQIA+ populations.
What You’ll Earn
- Social workers completing this training will receive 3 clinical continuing education clock hours under ACE.
- This training is approved for 3 CE clock hours for counselors, social workers, and marriage and family therapists in the state of Ohio.
Additional Information
Development Date: December 2025
Target Audience: 988 crisis call line staff and other human services professionals
Content Level: Intermediate
Training Outline:
- New ethical and legislative considerations impacting care (i.e., new and anticipated laws; impact of laws on clients and professionals; enforcement of laws)
- Recent rise in LGBTQIA+ youth reliance on crisis services; associated mental health outcomes
- Guidance for supporting third-party callers assisting LGBTQIA+ youth in crisis
- Strategies for finding a sustainable work-life balance when working in crisis care
- LGBTQIA+ youth experiences, including adverse childhood experiences and types of crisis
- Strategies for evaluating and vetting resources beyond phone-based support (i.e., avoiding misleading or harmful resources)
- Navigating complex barriers
- Adapting your existing practice (i.e., fostering safe connections with LGBTQIA+ youth, common language used in LGBTQIA+ youth communities, trauma-informed considerations)
Presenter: Lee Tepper, MSW, LISW-S
Behavioral Health Clinician and Owner of Tepper Counseling
Lee Tepper, MSW, LISW-S, (they/them/theirs) is a Behavioral Health Clinician and Owner of Tepper Counseling. Tepper specializes in working with and advocating on behalf of LGBTQIA+ individuals and communities through their work as a therapist, clinical supervisor, consultant, trainer and volunteer. Their practice focuses on treating those who experience trauma, depression, anxiety and gender dysphoria using a person-centered, trauma-focused and gender-affirming approach to provide evidence-based services to a diverse caseload of adults and youth. Tepper has experience in the non-profit sector and currently serves on Kaleidoscope Youth Center's Board of Directors as the board chair.
Continuing Education Approvals
The Ohio State University College of Social Work, (Provider: 1628), is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The Ohio State College of Social Work maintains responsibility for this course. ACE provider approval period: 4/30/25-4/30/28. Social workers completing this course receive 3 clinical continuing education credits.
The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.
The Ohio State University College of Social Work has been approved by the Ohio Chemical Dependency Professionals (CDP) Board as a provider of Continuing Education, approval number: 50-24068.
Certificates & CE Reporting
CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey. Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).
⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.
Cancellations, Refunds, Grievances, Accessibility Requests & Learning
Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations. We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.
Contact Us
For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.
If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.
Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series