SWK X203 - Reclaim Your Personal Energy: Real-Time Nervous System Resilience for Workforce Retention and Burnout Prevention for 988 Staff
Real-Time Resilience is the ability to reset in the moment, recharge throughout the day and restore appropriately to meet the demands of the day. Designed for 988 staff, this training will normalize and integrate the real human challenges to being fully present, slowing down without collapsing, and feeling a need to GO-GO-GO! Attendees will learn--through humor, neuroeducation and applied skill building--to harness their personal energy, manage daily stressors and apply micro-reset skills as energetic boundaries between calls. This presentation is the foundation of Self-Care and Resilience: nervous system-based burnout prevention that builds self-awareness, distress tolerance and self-regulation tools to live life fully without the secondary stressors of exhausting energy leaks. This interactive session focuses on micro-resets of the ABCs of Presence, a repeatable method to reduce overall stress-load throughout the day and to restore the flow and rhythm that support an embodied life.
Delivery Options
Online Self-Paced: This training is constructed as a non-interactive, video-based asynchronous distance learning training.
Time to Completion
Total Asynchronous Time is approximately 3 hours.
Course Completion Requirements
Participants must submit a pre-training survey, complete all coursework requirements, and pass the training post-test with a score of at least 80%. Unlimited attempts are allowed. The post-training evaluation survey will be immediately available once the required coursework and post-test are finished, and the evaluation must be completed to receive CE credit.
Technology Requirements
- Reliable internet connection
- Modern web browser (Google Chrome or Firefox recommended)
What You’ll Learn
- Recognize how the cycle of GO-GO-GO! collapse creates a nervous system pattern and lifestyle that fuels chronic fatigue, chronic pain and secondary exhaustion, which can lead to burnout.
- Apply knowledge of trauma-informed nervous system resilience to use the ABCs of Presence, a micro-routine to build presence during times of joy, support during challenges and resets during times of transition.
- Apply four skill practices for each of the major stress responses of high-energy and low-energy states.
- Detail clinical data outcomes from skill-driven, applied research programs about how trauma-informed nervous system resilience is an integral piece of substance abuse education, recovery and burnout prevention.
What You’ll Earn
- This training is approved for 3 CE clock hours for counselors, social workers, and marriage and family therapists in the state of Ohio.
Additional Information
Development Date: January 2026
Target Audience: 988 crisis call line staff and other human services professionals
Content Level: Intermediate
Training Outline:
- Facilitated discussion on trauma-informed principles of creating SPaCE
- Neuroeducation and practical experience via guided discussion and polls
- Facilitated discussion on harnessing Real-Time Resilience
- ABCs of Presence to transition your nervous system in SPaCE
- Personalized applied resilience plan
- Real-Time Resilience role playing
- Facilitated discussion on reclaiming personal energy and creating energetic boundaries
Presenter: Jen Schneeman, MBA, C-IAYT, CDCA, CHMC
Founder of REAL Human Performance
Jen Schneeman, MBA, C-IAYT, CDCA, CHMC, is a soul-driven scientist, trauma-informed nervous system specialist and founder of REAL Human Performance. With 23 years in health and human performance, she guides peer support specialists and medical and mental health professionals to reclaim their energy and thrive in everyday stress. First as a military science and tech advisor, she led programs exploring how nutrition, disease, brain injury and stress impact future health. Drawing from lived and learned experience, she rooted yoga therapy programs at VA Medical Centers; delivered Real-Time Resilience programs to NFL teams, military branches, treatment courts and treatment centers; and launched “Self-Care and Resilience,” a personalized, nervous-system-based burnout prevention program. Known for her humor and science-backed approach, Schneeman equips real humans with micro-resets to self-regulate and create energetic boundaries so they can stay present for others and feel resilient in their own lives.
Continuing Education Approvals
The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.
Certificates & CE Reporting
CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey.
Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).
⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.
Cancellations, Refunds, Grievances, Accessibility Requests & Learning
Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations.
We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility as early as possible and in advance of the training start date by email at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.
Contact Us
For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.
If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.
Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series