BUSAI X006 - Agentic AI for Small Business
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This practical course introduces small-business professionals to ChatGPT’s Agent Mode, a powerful new capability that allows AI to complete complex, multi-step tasks autonomously. Unlike traditional chatbot interactions that require constant user direction, Agent Mode can independently research information, browse websites, analyze data, create spreadsheets and presentations, run code, and interact with connected business tools—all while keeping the user in control through oversight and approvals.
Through demonstrations and hands-on exercises, participants will learn how to delegate meaningful business workflows to AI agents that can execute tasks using ChatGPT’s virtual browser, code execution environment, and integrations. The course emphasizes practical application, responsible use, and strategic thinking so that learners can identify where agentic AI can create real operational value in small-business settings.
Delivery Options
Online, Self-Paced: A course that is available fully online with no scheduled class sessions or fixed due dates. You can start coursework at any time and work through it independently at your own pace, within the timeframe designated. Online modules may include readings, lecture videos, assignments, quizzes and more.
Time to Completion
This course is projected to take approximately 10 hours to complete.
Course Completion Requirements
Successful completion of this course requires a final score of 80% or higher..
Technology Requirements
- Reliable internet
- The recommended browser for taking this course is Google Chrome or Firefox
- Paid ChatGPT subscription required. Agent Mode is currently available only on ChatGPT Plus, Pro, and Team plans and is not included with the free tier.
In this course, Ohio State will reference AI tools. The use or demonstration of such tools should not be considered an endorsement of any particular product, service, or vendor by the University.
What You'll Learn
- Distinguish Agent Mode’s autonomous capabilities from traditional conversational AI
- Identify high-impact business tasks suitable for agentic delegation
- Effectively prompt and direct AI agents to complete complex, multi-step workflows
- Evaluate security, privacy, and ethical considerations associated with autonomous AI systems
- Apply practical strategies for supervising, reviewing, and refining agent outputs in business contexts
What You'll Earn
- An Agentic AI for Small Business certificate of completion from The Ohio State University, Professional and Continuing Education.
Contact Us
For questions about the enrollment process, payment options, technology, or course records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.
For questions about course details, contact Jeff Dotson at dotson.83@osu.edu.
Applies Towards the Following Certificates
- AI for Business Growth and Strategy : Comprehensive Track