CRMGTPV X040 - 988 Crisis Line Supervision Essentials
This live, interactive three-hour training is designed for supervisors, team leads and managers who oversee 988 Suicide & Crisis Lifeline workers, crisis counselors and crisis response teams. Participants will explore the core principles, essential competencies, ethical considerations and practical strategies for effective crisis line supervision, as well as crisis-specific supervision frameworks. The session provides the building blocks for implementing trauma-informed supervision practices. These practices will help create psychological safety for crisis workers, equipping new and upcoming crisis line supervisors with tools to develop supervisory skills, guide professional growth, and navigate challenges and ethical dilemmas unique to crisis line work.
Delivery Options
This training is constructed as a non-interactive, video-based asynchronous distance learning training.
Time to Completion
Total Asynchronous Time is approximately 2.75 hours.
Training Completion Requirements
- Participants must submit a pre-training survey, complete all coursework requirements, and pass the training post-test with a score of at least 80%. Unlimited attempts are allowed.
- The post-training evaluation survey will be immediately available once the required coursework and post-test are finished, and the evaluation must be completed to receive CE credit.
Technology Requirements
- Reliable internet connection
- Computer, laptop, or tablet capable of accessing online course materials
- Ability to stream video and interactive content
- Recommended browsers: Google Chrome or Firefox
What You’ll Learn
After completing this training, participants will be able to...
- Apply crisis-specific supervision frameworks that address the unique demands of 988 crisis line work, including high-stakes decision-making, suicide risk assessment and rapid response protocols.
- Implement trauma-informed supervision practices that create psychological safety for crisis workers exposed to repeated traumatic content and life-or-death situations.
- Develop competency-based evaluation strategies for assessing crisis worker skills in de-escalation, suicide risk assessment, safety planning and resource coordination.
- Navigate ethical dilemmas unique to crisis line work, including mandatory reporting, imminent risk scenarios and quality assurance protocols.
- Build culturally responsive supervision practices that honor different caller populations and support crisis workers from various backgrounds.
What You’ll Earn
Social workers completing this training will receive 2.75 clinical continuing education clock hours under ACE.
This training is approved for 2.75 CE clock hours in Supervision for counselors, social workers, and marriage and family therapists, as well as substance use counselors in domain S1 – counselor development (2.75) in the state of Ohio.
Additional Information
Development Date: February 2026
Target Audience: 988 crisis call line staff and other human services professionals
Content Level: Intermediate
Training Outline:
- Foundations of crisis line supervision
- Essential supervisory skills for crisis line leaders
- Feedback, evaluation and competency assessment
- Navigating modern supervision challenges
Instructor:
Priscila Llamosa, MSW, LCSW, DSW, RYT
Visiting Assistant Clinical Professor at the University of Kentucky & CEO of the Center for Clinical Development and Supervision
Priscila Llamosa, MSW, LCSW, DSW, RYT, is a clinical social worker, supervisor, author and speaker dedicated to advancing accessible and culturally responsive mental health practice. She is a visiting assistant clinical professor at the University of Kentucky College of Social Work, CEO of the Center for Clinical Development and Supervision, and clinical director at Thrivemind Counseling and Wellness in Eastern North Carolina. Her work and supervision are rooted in social justice, decolonizing and anti-oppressive frameworks. She holds a DSW from the University of Kentucky, an MSW and a graduate certificate in military and trauma counseling from East Carolina University, where she earned the Maria McMahon Achievement Award. A published researcher and open access book author, Llamosa is also a sought-after speaker and facilitator. She has served as a University of North Carolina Wilmington Open Pedagogy Faculty Fellow and as vice president of the National Association of Social Workers North Carolina Board of Directors.
Continuing Education Approvals
The Ohio State University College of Social Work, (Provider: 1628), is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The Ohio State College of Social Work maintains responsibility for this course. ACE provider approval period: 4/30/25-4/30/28. Social workers completing this course receive 2.75 clinical continuing education credits.
The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.
Certificates & CE Reporting
CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey.
Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).
⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.
Cancellations, Refunds, Grievances, Accessibility Requests & Learning
Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations.
We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility as early as possible and in advance of the training start date by email at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.
Contact Us
For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.
If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.
Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series