GERONT X014 - Gerontology - Communication Skills
Today's health care environment demands a high degree of communication and interpersonal skillfulness. The ability to work as part of team delivering care to a fragile population requires clarity. The ability to work with individuals facing life's end requires compassion. This module will describe a number of skill sets, including active listening and assertiveness skills. In addition, Buckman's SPIKES protocol for delivering bad news, as well as specific clinical situations that require specialized communication skills will be reviewed.
Delivery Options
Online Self-Paced: A course that is available fully online with no scheduled class sessions or fixed due dates. You can start coursework at any time and work through the material independently at your own pace.
Time to Completion
This module is projected to take approximately 1 hour to complete.
Course Completion Requirements
Successful completion of this course requires earning a score of at least 99% on required assessments.
Technology Requirements
- Reliable internet connection
- Computer, laptop, or tablet capable of accessing online course materials
- Ability to stream video and interactive content
- Recommended browsers: Google Chrome or Firefox
What You’ll Learn
Participants who complete this module will be able to:
- Identify verbal and non-verbal active listening skills which contribute to relationship-building with residents, families and co-workers.
- List at least three barriers and three enhancements to good communication.
- Describe four different kinds of assertive statements.
- List the steps in Robert Buckman's SPIKES Protocol.
- Give examples of language that keeps the lines of communication open with residents and families when talking about death and end-of-life decision-making.
- Resolve the case study.
What You’ll Earn
- Certificate of Completion from Ohio State University College of Medicine.
Additional Information
This course uses H5P to provide interactive course content to learners in the form of interactive videos, interactive presentations, and more. If you require assistance in or experience difficulties completing assignments that use H5P, please contact the COM Digital Accessibility Coordinator (DigitalAccessibility@osumc.edu). Accommodation and assistance will be arranged for you as appropriate free from penalty.
Contact Us
For questions about the enrollment process, payment options, technology, or course records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.
For questions about course details email Sarah Dove.