CRMGTPV X045 - Crisis Line Intervention: Responding to Domestic Violence Calls

This training provides crisis line workers with the knowledge and practical skills to support individuals experiencing domestic violence and intimate partner violence. Participants will review the dynamics and types of abuse, learn about effective safety planning, and practice brief, trauma-informed interventions for crisis response.

What You’ll Learn

• Define and explain domestic violence and intimate partner violence.
• Identify and discuss key components of a domestic violence safety plan.
• Explain and demonstrate brief, trauma-informed interventions.

What You’ll Earn

• This training is approved for 2 CE clock hours for counselors, social workers, and marriage and family therapists in the state of Ohio.

Additional Information

Development Date: Aprill 2026

Target Audience: 988 crisis call line staff and other human services professionals

Content Level: Beginner

Training Outline:

• Defining domestic violence
• Safety planning
• Trauma-informed care overview; discussion of victim blaming
• Trauma-informed care interventions

Presenter: Angela Fry, LISW-S
Professor, Columbus State Community College Social Work & Human Services Program

Angela Fry, MSW, LISW-S, earned both her Bachelor of Science in Social Work (BSSW) and Master of Social Work (MSW) degrees from The Ohio State University. With a career rooted in trauma and abuse work, Fry has gained extensive experience through her service in various agencies across Columbus, Ohio. She began her career at CHOICES, a domestic violence agency, where she worked as a case manager supporting women residing in the shelter. She then spent a decade at Catholic Social Services, taking on diverse roles such as a home-based clinician for families involved with child protective services, an individual and couple’s counselor, group therapy facilitator, and eventually a clinical supervisor. After ten years at the same agency, she ventured out to try some new things and worked for a period with children who had been sexually abused, as well as in the foster care arena. She eventually returned to CHOICES, where she served as clinical supervisor for several years. Fry is now a professor in the social work and human services program at Columbus State Community College, where she shares her knowledge and experience with future social service professionals.

Presenter: Jorie Schwartz, LISW-S
Professor, Columbus State Community College Social Work & Human Services Program

Jorie Schwartz, LISW-S, is an experienced social worker with over 28 years of service in Columbus, specializing in community mental health and school-based prevention. A graduate of The Ohio State University with an MSW degree, Schwartz has spent the last 12 years shaping the next generation of social workers as a professor in the social work and human services program at Columbus State Community College. She also serves as a community lecturer at OSU’s College of Social Work. Her collaborative and student-centered teaching approach helps foster both academic and personal growth, and her greatest joy comes from those “lightbulb” moments when students discover their passion for the field. She is deeply committed to preparing students for impactful careers in social work, guiding them not only through coursework but also in navigating the real-world challenges of the profession.

Continuing Education Approvals
The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.

Certificates & CE Reporting
CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey.

Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).

⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.

Cancellations, Refunds, Grievances, Accessibility Requests & Learning
Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations.

We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility as early as possible and in advance of the training start date by email at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.

Contact Us

For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.

Submit an enrollment inquiry

If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.

Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series