INFOTEC X600 - Google IT: Technical Support Fundamentals
Build a foundation in information technology (IT) and develop practical skills for supporting users, devices and systems. This introductory course explores the core areas of IT support, including computer hardware, operating systems, software, networking, troubleshooting and customer service. Through hands-on learning, you'll gain a better understanding of how computers and the internet work while practicing the technical and problem-solving skills used by IT support professionals.
This course is one of six courses that make up the Google IT Support Professional Certificate offered through The Ohio State University Professional and Continuing Education.
Delivery Options
Online, Self-Paced: A course that is available fully online with no scheduled class sessions or fixed due dates. You can start coursework at any time and work through it independently at your own pace, within the timeframe designated. Online modules may include readings, lecture videos, assignments, quizzes and more.
Time to Completion
This course is projected to take approximately 20 hours to complete.
Course Completion Requirements
Successful completion of this course requires a final score of 80% or higher.
Technology Requirements
- Reliable internet access
- The recommended browser for taking this course is Google Chrome or Firefox
What You'll Learn
By the end of this course, you'll be able to:
- Explain how the binary system is used in computing
- Identify key computer hardware components and assemble a computer
- Select and install an operating system
- Explain how the internet works and its role in modern computing
- Describe how software applications are created and operate within a computer system
- Apply common troubleshooting methods to identify and resolve technical problems
- Use effective communication and customer service skills in an IT support environment
What You'll Earn
- A certificate of completion from The Ohio State University
- Progress toward completing the six-course Google IT Support Professional Certificate
Contact Us
For questions about the enrollment process, payment options, technology, or course records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.