CRMGTPV X210 - How to Handle a Porcupine: Strategies for Professional Resilience and Sustainability for 988 Crisis Professionals and Supervisors

This presentation is designed for non-clinical 988 crisis workers and their supervisors, whose work often involves repeated exposure to acute distress, suicide-related content, and emotionally intense interactions. Because crisis professionals face a high risk of secondary traumatic stress, compassion fatigue, and burnout, there is a clear need for sustainable, realistic interventions that support well-being without adding more burden. This presentation highlights practical strategies that can help staff and supervisors strengthen resilience, improve emotional regulation, and build daily practices that support long-term sustainability in crisis work, including mindfulness, reflective supervision, intentional self-care, and mental health support.

What You’ll Learn

After completing this training, participants will be able to:

• Differentiate compassion fatigue, burnout, and secondary traumatic stress as they present in 988 crisis work.
• Identify common risk factors and protective factors that influence helper wellbeing and sustainability in crisis settings.
• Explain how mindfulness, self-compassion, supervision, realistic self-care, and mental health support can strengthen resilience and long-term sustainability.
• Apply at least two brief strategies that can be used during or after crisis support work to support regulation and recovery.
• Evaluate how supervisors and teams can create conditions that support sustainable care, including at least one actionable support at the team or supervisory level.

What You’ll Earn

• This training is approved for 2.75 CE clock hours for counselors, social workers, and marriage and family therapists in the state of Ohio.

Additional Information

Development Date: September 2026

Target Audience: 988 crisis call line staff and other human services professionals

Content Level: Intermediate

Training Outline

• Core concepts and definitions
• Risk and protective factors in 988 settings
• Evidence-informed resilience supports
• Self-care wheel
• Sustainability framing and integration
• Skills practice: Practical strategies & support

Instructor

Priscila Llamosa, MSW, LCSW, DSW, RYT
Visiting Assistant Clinical Professor at the University of Kentucky & CEO of the Center for Clinical Development and Supervision

Priscila Llamosa, MSW, LCSW, DSW, RYT, is a clinical social worker, supervisor, author and speaker dedicated to advancing accessible and culturally responsive mental health practice. She is a visiting assistant clinical professor at the University of Kentucky College of Social Work, CEO of the Center for Clinical Development and Supervision, and clinical director at Thrivemind Counseling and Wellness in Eastern North Carolina. Her work and supervision are rooted in social justice, decolonizing and anti-oppressive frameworks. She holds a DSW from the University of Kentucky, an MSW and a graduate certificate in military and trauma counseling from East Carolina University, where she earned the Maria McMahon Achievement Award. A published researcher and open access book author, Llamosa is also a sought-after speaker and facilitator. She has served as a University of North Carolina Wilmington Open Pedagogy Faculty Fellow and as vice president of the National Association of Social Workers North Carolina Board of Directors.

Continuing Education Approvals

The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the state of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.

Certificates & CE Reporting

CE certificates will be available for download in your learner portal within 1 business day after submitting the evaluation survey.

Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).

⚠️ Note: You may only complete this training once for CE credit. You may revisit the content, but only one certificate will be issued and credit will only be reported to CE Broker one time.

Cancellations, Refunds, Grievances, Accessibility Requests & Learning

Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, training completions & certificates, participant conduct, and accessibility requests and learning accommodations.

We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this training, please contact CSW Accessibility as early as possible and in advance of the training start date by email at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a training will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.

Contact Us

For questions about the enrollment process, payment options, technology, or training records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.

Submit an enrollment inquiry

If you have any questions, concerns or feedback about the training content or delivery format, please contact the 988 training team at 988trainings@osu.edu. For questions related to the training content, our office will facilitate communication with the training instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the training for questions, feedback, or comments.

Email: 988trainings@osu.edu
Website: csw.osu.edu/continuing-education/988-lifeline-series