BUSAI X002 - AI for Small Business: Customer Success
Unlock the potential of Artificial Intelligence (AI) to streamline operations, enhance marketing, and boost profitability for your small business. This course provides practical insights into the use of AI tools that are accessible, cost-effective, and impactful.
Learn to apply modern AI technologies to solve common business challenges, automate tasks, and engage customers in new and innovative ways.
Whether you're looking to improve workflow efficiency or expand your customer base through social media marketing, this course will equip you with the skills to leverage AI for growth and success.
Delivery Options
Online, Self-Paced: A course that is available fully online with no scheduled class sessions or fixed due dates. You can start coursework at any time and work through it independently at your own pace, within the timeframe designated. Online modules may include readings, lecture videos, assignments, quizzes and more.
Time to Completion
This course is projected to take approximately 30 hours to complete.
Course Completion Requirements
Complete all coursework requirements and pass with a score of at least 80%.
Technology Requirements
- Reliable internet
- The recommended browser for taking this course is Google Chrome or Firefox
- Variety of external tools including ChatGPT, Gemini, Claude, Botpress, TeleportHQ, and Manychat
- All assignments can be completed with a free version of the AI tools. However, learners may opt to purchase subscriptions to AI tools to achieve results more tailored to their business needs.
In this course, Ohio State will be demonstrating the use of several common AI tools. The use and demonstration of such tools should not be considered an endorsement of any particular product, service, or vendor by the University.
What You'll Learn
- Gain a foundational understanding of AI tools and terminology relevant to small businesses.
- Learn how to use popular AI chat-bots, such as ChatGPT, Claude, and Gemini, more effectively for your small business needs
- Understand the ethical considerations and limitations of using AI in small business applications.
- Discover how to leverage AI to improve your business’s social media marketing and customer acquisition strategies.
- Set up and integrate AI-powered customer service agents to enhance customer support and satisfaction.
What You'll Earn
- An AI for Small Business: Customer Success certificate of completion from The Ohio State University, Professional and Continuing Education.
Contact Us
For questions about the enrollment process, payment options, technology, or course records, please submit an inquiry and our Enrollment Support team will assist you within 24 hours during business days.
Applies Towards the Following Certificates
- AI for Small Business Certificate : Comprehensive Track